BACKGROUND
Large businesses face a unique challenge when it comes to learning and development: how to provide employees with the skills they need to succeed in a rapidly changing world. Custom learning pathways offer a solution, providing employees with personalized learning experiences that are aligned with their individual needs and goals.
In this case study, we will explore how one large business used custom learning pathways to transform its learning and development program. We will discuss the challenges the business faced, the solutions it implemented, and the results it achieved. The business in question is a global technology company with over 100,000 employees. The company’s learning and development program was previously fragmented and siloed, with employees often struggling to find the training they needed. The company also faced challenges with employee engagement and retention.
To address these challenges, the company implemented a new learning and development program based on custom learning pathways. Custom learning pathways are personalized learning experiences that are aligned with individual employee needs and goals. They are designed to be engaging, relevant, and effective.
The company worked with a learning technology partner to develop its custom learning pathways. The partner used a variety of learning technologies, including eLearning, mobile learning, and social learning. The company also created a learning management
system (LMS) to house the custom learning pathways.
The company’s new learning and development program has been very successful. Employees have reported that the custom learning pathways are more engaging and relevant than the previous training. They have also said that they are more likely to complete the training and apply the knowledge and skills they learn.
The company has also seen a significant increase in employee engagement and retention since implementing the new program. Employees are more satisfied with their jobs and are more likely to stay with the company.
The company’s case study demonstrates the power of custom learning pathways to transform large business learning and development. Custom learning pathways can help businesses address the challenges of employee engagement, retention, and skills development. They can also help businesses improve employee performance and productivity.
CLIENT OVERVIEW
- Client: Michael, Learning and Development Manager at “GlobalTech Enterprises,” a large multinational technology company
- Challenge: Disorganized training, lack of structured learning paths, and varied skill levels across teams
PAIN POINTS
- Training Overload: Employees received training from various sources, leading to information overload and confusion.
- Skill Gaps: Inconsistent training resulted in skill gaps across teams, affecting productivity and performance.
- Lack of Direction: Employees lacked a clear path for skill development, causing uncertainty in career progression.
THE TURNING POINT
Michael recognized the need to provide employees with a structured and personalized learning experience. He sought the expertise of an instructional designer to design comprehensive learning pathways.
TRANSFORMATION WITH LEARNING PATHWAYS
- Needs Assessment: Michael collaborated with instructional designer Alex to assess the company’s training goals and employee needs.
- Role Analysis: Alex conducted an in-depth analysis of different job roles, identifying required skills and competencies.
Learning Objectives: Clear learning objectives were defined for each role, aligning with the company’s long-term vision. - Pathway Design: Alex created customized learning pathways for various roles, outlining required training at each career stage.
- Content Development: Engaging e-learning modules and resources were developed, addressing specific role requirements.
- Integration with LMS: Learning pathways were integrated into the company’s learning management system (LMS) for easy access.
- Progress Tracking: Alex set up mechanisms to track employee progress, providing insights for continuous improvement.
CONCLUSION
RESULTS ACHIEVED
- Structured Learning: Employees followed well-defined learning pathways, reducing information overload and confusion.
- Skill Enhancement: Learning paths addressed skill gaps, enabling employees to acquire competencies relevant to their roles.
- Career Progression: Clear pathways guided employees in their career development, boosting motivation and retention.
- Consistency: Uniform training ensured all employees had consistent knowledge and skills.
- Data-Driven Decisions: Management gained insights into training effectiveness through progress tracking and reporting.
Through collaboration with an instructional design firm, GlobalTech Enterprises transformed its training landscape from fragmented and inconsistent to structured and purpose-driven. Custom learning pathways provided employees with clear direction, fostering skill development, employee engagement, and aligning training with the company’s growth trajectory.
This case study demonstrates how an instructional designer’s expertise can address pain points and drive positive change in the training strategies of a large business like GlobalTech Enterprises.